Configuring ordering for table service

After activating mobile ordering and linking your Stripe account you can configure table service in your venue.

To do this, toggle Enable Table Service on, on the Table Service tab.

You will then see a list of options relating to configuring table service.

Label - You can use this to customise the label your customers will see when selecting table service vs another delivery method (e.g. click & collect or delivery)

Description - You can provide a description that your customers will see when table service is selected as the delivery method

Minimum order amount - If you want to you can specify a minimum order value for customers ordering for table service

Enable select by area - If you group your tables by areas you can enable this so that customers can select the area first followed by their table

Show order notes box - Turn this on if you would like customer to be able to add notes to their order

Notes placeholder - This is the placeholder text that will appear in the notes box, if enabled

Waiting time (text) - Here you can write some text to inform customers of expected waiting times for food and/or drink orders

Require customer name - By turning this on you can capture the customer's name as part of the ordering process. By combining this with phone number (below) you can ensure you capture the info required for track & trace.

Require phone number - By turning this on you can capture the customer's phone number as part of the ordering process. By combining this with customer name (above) you can ensure you capture the info required for track & trace.

Charge for table service - Here you can specify if you would like to charge a fixed fee for table service. 

Service times

By default your table service times will use the mobile ordering times on the Venue details tab. 

If you want to set specific times for table service that are different to your overall mobile ordering times you can select the times to use from the Table service times dropdown.

If you haven't already set your service times, you can create them by clicking the blue Add new times button.

To add your service times, return back to the Configure table service tab & scroll down to Service times.

Click in the Table service times dropdown box & select the service times you want to use for table service.

Tables & QR codes

You will then see a list of all of your tables, along with the URL that will take a customer to your menus with their table pre-selected.

At the top of the table list you will see options to print the QR codes for your tables. By using QR codes, a customer will be taken straight to your menus with their table number preset when they hold their smartphone camera over the code.

Note: If a customer visits your main mobile ordering URL they will still be able to browse your menu and place an order, but they will need to select their table prior to being able to submit their order.

You may also want to configure click & collect or delivery ordering.