Setting members to deactivate after a period of inactivity

If you cancel membership of your club or loyalty scheme after a period of time in which members haven't visited your club or venue, you can set members to deactivate based on the time since they last used their membership.

Note: If you set memberships that expire after a fixed duration, see Setting a member's expiry date

To set members to deactivate after a set time has elapsed since they last used their membership, go into your back office & select Setup > Loyalty.

Scroll down to Enable member auto deactivation. By default this will be off. Click the toggle to turn this on.

You will then see three new fields that are required to be configured when members will be deactivated: 

• Auto deactivation schedule - how often the check to deactivate members will be run - daily, weekly, or monthly
• Auto deactivation range - after how many days of non-use a member should be deactivated
• Member deactivation notification - When toggled to on, this will send an email with any deactivated members

Note: If you would like members to be deactivated after exactly the number of days you have set for the auto deactivation range, you should set the auto deactivation schedule to daily.

Press Save to confirm your changes.

You can now view any deactivated members.