Mains away messages are sent to the kitchen via a message to the kitchen device group, if you have one assigned, and a print out to your kitchen printer.
You can send a mains away message to the kitchen for a particular table by pressing the Mains Away button on the tableplan. Alternatively you mains away through the More section on the EPOS.
To Mains Away on the tableplan, log into your EPOS & click Plan from the bottom navigation bar.
From the tableplan, click onto the table that requires a Mains away message to be sent. Click the Mains away button.
A message will display for you to confirm the mains away message. Click Yes.
A success message will display, indicating the message & table number.
The kitchen will see the mains away message at the top of the screen and clicking on it will take them to the relevant order ticket. If the tick is clicked, the message will also be marked as acknowledged on the messages screen.
The Mains away message will display on the tab, along with the time & who called the mains away.
Note: If you use sections for printing the mains away ticket will still print to the main auto print food printer if one is assigned. If no printer is assigned to auto print food, the mains away ticket will print to every section printer.
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