Cancelling items on the Mini EPOS

If a customer changes their mind after placing a food order, or if you accidentally include the wrong item on an order, it is possible to send a cancellation notification to the kitchen.

Cancelling an item will: 

• Void the item
• Send a message to the kitchen informing them of the cancellation
• Add a note to the order on the kitchen screen and remove the cancelled item 
• Print an updated order ticket with the cancellation note (if set to print cancelled items)

Note: If you use a kitchen screen you will see a cancel option for any orders that have not been completed. If you don't use a kitchen screen, and have set your system to print cancelled items, you will see a cancel option for all items.

To cancel an item, open the tab from the Tab menu, then click the blue Options button in the bottom left of the screen.

From the Options menu, select Multi-select. Select the items that need to be cancelled by clicking the row of the item. Items selected with be indicated with a blue circular tick.

At the bottom of the screen, click the orange Editing button, followed by Actions from the Editing menu.

Click Cancel food.

Select a reason for cancelling the food item(s), from the Cancellation reasons list.

Any food items, that have been cancelled, will be removed from the tab & a note will be added to show the items have been cancelled.

The kitchen will receive a message informing them of the cancellation and see the note on the relevant order ticket with the cancelled items removed. 

If you use a kitchen printer and have print cancelled items set, they will also receive an updated order ticket.

Cancelled items will be voided in the system as Stock not used, so if it is too late to cancel the item, the kitchen will need to record the item as wastage, to correctly reflect in stock. The kitchen may also wish to send a message to front of house informing them that the items could not be cancelled.