Refunding items on the Mini EPOS

If you would like to refund a customer for an order, or part of an order they have made, you can do this on the Mini EPOS. 

Refunds will show on a customer receipt and on your Z report. If you would like to completely remove an item from a tab, for example it was added to the tab accidentally, you can void the item, which will not show on the customer receipt.

To process a refund on an open the tab, from the Tab menu, click the blue Options button in the bottom left of the screen.

From the Options menu, select Multi-select. Select the items that need to be refunded by clicking the row of the item. Items selected will be indicated with a blue circular tick.

At the bottom of the screen, click the orange Editing button, followed by Actions from the Editing menu.

Click, Refund and select the reason why you are performing the refund, from the Refund reasons list.

Note: Refund reasons can be changed in the back office.

When the items have been refunded, the refund will be indicated with Refund as the pre-fix before the item & a Negative value assigned to the cost. The refunded item will be indicated with a strikethrough, through the item.

Note: Refunded items will be visible on the End of Day Z report, and can also be viewed on the Voids & Refunds report.