Loyalty points can be added manually to any existing member within your loyalty scheme. You may need to do this for any members that have been transferred over to your loyalty scheme, or as a customer complaint resolution.
To manually add loyalty points to an existing member, locate your member from Loyalty > Members in your back office.
Click on the member you want to add points to.
Scroll to the bottom of the member page & click the blue Add loyalty points button.
You will be prompted to enter a Number of points. Click the blue Done button to add your points.
A success banner will display to inform you the points have been added to the member.
The member points will automatically update.
You will also be able to see any manual points topup in the Latest loyalty points transactions table.
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