If for any reason you need to de-activate a member, you can do this going into your back office & selecting Loyalty > Members.
Click the green toggle at the end of the member to deactivate them.
Once de-activated you will no longer be able to see the member.
To re-activate a member, under the filtering section, click the tick box Show non-active members.
A non-active member will have a red circle in the box on the right hand side.
Click the red circle to re-activate the user.
You will then be asked whether you want to Restore balance? If the member is a prepay member you can decide whether to restore any balance they had when they were deactivated.
If the member isn't a prepay member you can select either option to proceed to restore the member.
The member is now restored.
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